Internet connection troubleshooting guide

Be sure that your account is paid up.

Make sure all cables are connected to router and devices.

Restart the modem and devices.

If the problem persists:

Please send pictures of the following:

lights on the modem and the ONT (white box).

the power buttons on the modem & ONT.

to [email protected]

or call and request a WhatsApp number from your support representative.